Shipping policy
Where your pieces ship from
Fiona Franca works with a network of more than 15 trusted jewelry makers and partner warehouses around the world. This lets us offer a wider collection and ship each piece from the location best suited to it.
Because of this, an order with more than one item may ship in separate packages. Each package gets its own tracking number, and they may arrive on different days. This is completely normal: you will receive every tracking number by email as soon as each package ships.
Processing and delivery times
We ship worldwide. Every order takes 2–4 business days to prepare, quality-check and pack before it ships. Delivery time is then added on top:
Region |
Estimated delivery after processing |
|---|---|
USA, Canada, United Kingdom, EU and Australia |
6–10 business days |
Rest of world |
8–15 business days |
These are estimates, not guarantees. Customs checks, carrier delays and holidays can add a few days.
Processing time counts business days only, not weekends or public holidays. During sales, new launches and holiday seasons it can take a little longer; if your order will be noticeably delayed, we'll email you. We choose the carrier for each package based on what's fastest and most reliable for your address.
Delays caused by weather, customs, strikes or carrier backlogs are outside our control and aren't grounds for cancelling an order or refunding shipping.
Ordering for a special date? If you need your jewelry for a wedding, trip, birthday or event, please order well ahead. We can't guarantee delivery by a specific date.
Shipping costs, customs and duties
Shipping costs depend on where your order is going and are shown at checkout:
Destination |
Shipping cost |
Free shipping |
|---|---|---|
Main destinations: USA, Canada, United Kingdom, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, Norway, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, United Arab Emirates, Israel and South America |
$10 |
On orders of $50 or more |
All other countries we ship to, including Mexico and Central America |
$15 |
On orders of $150 or more |
We currently do not ship to the Caribbean.
If your order arrives in several packages, you only pay shipping once. The free-shipping amount is based on your order subtotal before taxes. Shipping fees can't be refunded once your order is being processed.
Orders shipped outside the USA may be charged import duties or taxes by your country. These are set by local customs and are the buyer's responsibility.
Tracking, addresses and lost or damaged packages
- Tracking: tracking can take 2–3 days to update after you get your number. If one of your packages shows movement before another, that is normal.
- Addresses: please double-check your address at checkout, including apartment or unit number and postal/ZIP code. We can't redirect a package once it has shipped, and we are not responsible for orders sent to an incorrect address. If a package comes back to us because the address was wrong or incomplete, you'll need to cover the cost of reshipping it.
- P.O. boxes and remote areas: some carriers can't deliver to P.O. boxes or certain remote locations. If that affects your order, we'll contact you for another address.
- Lost packages: if tracking shows no delivery 30 days after shipping, contact us. We may first open an investigation with the carrier; if the package can't be found, we'll send a replacement.
- Marked as delivered but not found: a package tracking shows as delivered (including to a mailroom, reception, locker or safe spot) is not considered lost. Check around your home, ask neighbours or building staff, and contact the carrier. We'll gladly share any tracking details that help.
- Not as described, wrong, damaged or defective items: email us within 7 days of delivery with your order number and photos, and we will send a free replacement or a full refund, your choice.
We don't accept returns or exchanges for change of mind, but if your order isn't as described, we'll make it right. See our Refund Policy for full details.
Questions?
Email us at hello@fionafranca.com with your order number and we'll get back to you within 1–5 business days.
Last updated: October 19, 2026
